The Outcomes Working Group will bring together a diverse mix of government and non-government organisations to draft and test a suite of program level outcomes and measures (standardised and non-standardised).

A series of ten monthly workshops are planned, four of which will be held in regional Queensland. These workshops will be co-facilitated by the Queensland Council of Social Service and the Department of Communities, Child Safety and Disability Services and build on an initial session at QCOSS’ 2014 conference.

The workshops aim to establish a suite of outcome measures, tools and guidance for gathering evidence. While the initial focus is on refining a core set of generic outcome measures and tools for use in service agreement negotiation, the work will extend over the year into developing a broader suite of outcome measures which community-based organisations may use alongside the measures within their service agreement.

The suite of measures aims to provide some consistency in how progress toward achievement of those outcomes is measured. It is also expected that organisations themselves will develop broader outcome statements that reflect their own mission, value base and service offering.

The scope of this work covers the following program areas within the Department of Communities, Child Safety and Disability Services:

  • Child Protection (Support Services)
  • Child Protection (Placement Services)
  • Families
  • Domestic and Family Violence
  • Individuals
  • Young people
  • Older people
  • Community
  • Service System Support and Development

Services who are not within scope of the above program areas are also welcome to attend.

The Working Group has no set membership – rather it is an open process aimed at involving anyone who would like to participate. Interested parties can attend workshops or contribute to the process online through this network space. A small steering group has formed to assist with analysis of feedback and technical advice in between sessions.

QCOSS is very happy to be leading the work on behalf of the sector, and for the opportunity to establish a pattern of co-design on key changes for the sector such as this.

The feedback from those involved at our state conference session last year and the Outcomes Working Group last week, indicates that some people are keen to understand the broader context or investment logic that sits behind the new investment specifications as a starting point, and others need to better understand how outcomes can be used in day to day service delivery before engaging.

For more information please explore the activity centre of this network space or give QCOSS on 3004 6900.