How do we know if the services we provide really improve the lives of the people we work with? How do we know if the people we work with are satisfied their experience of our work and / or our service?

The obvious answer is to ask them.

It is generally held that the reason services exist is to make the lives of the people they serve better. However, it is not always easy for services to know if the support they provide is optimal or even effective. It’s also difficult for funders to know if people are satisfied with the services they are funding.

A network space for all members of the COSS network

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Luke Reade_4 Rodney Holmes Melanie Lippitt-Plumb_3 Laura Barnes_4
Jo De Silva Catherine Earl Gina Muller Leah Cleary
Louise Mullins Kate Burton Janine Sims Angela Massey
Network Spaces Admin Karen Murphy

The Energy and Water Network Space aims to keep you up-to-date on changes in the Essential Services area that may affect you or your clients. If you register for an account and join this group, you will receive email updates when news or information becomes available.

You will find information, factsheets, events and news items to assist you in helping your clients maintain access to essential services.

Developing a resource to help organisations determine whether family and child programs are working well and how to fix them: 

The Online Evaluation Resource is being developed on behalf of the Queensland Family and Child Commission, to assist government and non-government staff in undertaking, contributing to and using evaluations of family and child programs, policies and strategies. The User Group will be able to make suggestions and give feedback on: 

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Sheunesu Hove_4 Dr Hannele Nupponen_11 Melanie Schroder Sherry Wright
Rebecca Muldoon Stewart Redshaw Peta Nichol Alison Ingram
Janelle Pritchard Cleo Gardiner Tracey Smith PeakCare Jennifer Cray
Fiona Jackson Chez Leggatt-Cook

The Outcomes Working Group will bring together a diverse mix of government and non-government organisations to draft and test a suite of program level outcomes and measures (standardised and non-standardised).

A series of ten monthly workshops are planned, four of which will be held in regional Queensland. These workshops will be co-facilitated by the Queensland Council of Social Service and the Department of Communities, Child Safety and Disability Services and build on an initial session at QCOSS’ 2014 conference.

The Sector Readiness and Workforce Capacity Initiative supports Queensland’s community sector to prepare for coming reforms, improve service delivery for clients and communities, and work towards a stronger disability and community sector.
 

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Grant Hawgood Karen Gaston Larissa Walker Kylie Hogan
Bianca Dillon Cleo Gardiner Nina MacKenzie Kim Schiemer
Rebecca Gagen Karen Armstrong Hannah Eddy carolina williams

A platform for community sector workers and other interested parties to share information, resources, training and policy updates with regards to access to interpreting / translation services in the provision of information and services for people with limited English proficiency.   

 

 
 

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Shannara Emmerton Cate Ryan Allan Cooper Lorraine Finn
Tammy Bensted QCOSS Community Door Bushra Ghafoor Jo Smith
Temalesi Toga Volivakarua Cait Devey Michelle Barton Sandy Beak
Iain Faithful wendy Lang

The Family Alliance Network will identify opportunities to integrate service delivery so that clients can effectively negotiate the service system and receive the assistance that they require when needed. Our goal is to provide a timely response to service delivery issues: the right solution at the right time for each child, youth or family member.

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Victoria Gibbs Min Seto Margaret Hornagold Fred Power
Eric Boardman William Simeon Kylie Tappin Belinda Ryder_3
Rebekah Pick Tom McIntyre_4 Julia Spotswood Kylie HINTON
QCOSS Community Door sharon thompson

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