How do we know if the services we provide really improve the lives of the people we work with? How do we know if the people we work with are satisfied their experience of our work and / or our service?

The obvious answer is to ask them.

It is generally held that the reason services exist is to make the lives of the people they serve better. However, it is not always easy for services to know if the support they provide is optimal or even effective. It’s also difficult for funders to know if people are satisfied with the services they are funding.

A network space for all members of the COSS network

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Louise Mullins Kate Burton Janine Sims Angela Massey
Network Spaces Admin Karen Murphy Carly Hyde Suzanne Richardson
Ryan Joseph Rose McGrath Edwina MacDonald Demelza Rogers
Tina Fairley Brendan Wylie

The Energy and Water Network Space aims to keep you up-to-date on changes in the Essential Services area that may affect you or your clients. If you register for an account and join this group, you will receive email updates when news or information becomes available.

You will find information, factsheets, events and news items to assist you in helping your clients maintain access to essential services.

Developing a resource to help organisations determine whether family and child programs are working well and how to fix them: 

The Online Evaluation Resource is being developed on behalf of the Queensland Family and Child Commission, to assist government and non-government staff in undertaking, contributing to and using evaluations of family and child programs, policies and strategies. The User Group will be able to make suggestions and give feedback on: 

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Dr Hannele Nupponen_11 Melanie Schroder Sherry Wright Rebecca Muldoon
Stewart Redshaw Peta Nichol Alison Ingram Janelle Pritchard
Tracey Smith PeakCare Fiona Jackson vijay kuttappan Chez Leggatt-Cook
William Simeon Kylie Tappin

The Outcomes Working Group will bring together a diverse mix of government and non-government organisations to draft and test a suite of program level outcomes and measures (standardised and non-standardised).

A series of ten monthly workshops are planned, four of which will be held in regional Queensland. These workshops will be co-facilitated by the Queensland Council of Social Service and the Department of Communities, Child Safety and Disability Services and build on an initial session at QCOSS’ 2014 conference.

The Sector Readiness and Workforce Capacity Initiative supports Queensland’s community sector to prepare for coming reforms, improve service delivery for clients and communities, and work towards a stronger disability and community sector.
 

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Grant Hawgood Karen Gaston Larissa Walker Kylie Hogan
Bianca Dillon Kim Schiemer Karen Armstrong Hannah Eddy
carolina williams

A platform for community sector workers and other interested parties to share information, resources, training and policy updates with regards to access to interpreting / translation services in the provision of information and services for people with limited English proficiency.   

 

 
 

Provides support to the Queensland office of the Big Issue in the areas of Community Awareness; Best practice/support; Income streams; and Relationships.

This is a closed group. Only a group administrator can add you.

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Karen Gaston Rolf Moses Judy Johnson Cassandra Roland
QCOSS Community Door Fiona Hunt Lisa Stanhope Michael Doneman
Katy Cunningham Grace Imiela Brian McGrane

Welcome to the Not For Profit HR Network!

The purpose of this group is to enhance the HR profession by creating a network through which HR professionals in the Not For Profit sector can connect on contemporary people management issues with their peers

This is our virtual meeting room where we can ask questions, share ideas and tap into the knowledge and experience of other human resource professionals in the Not For Profit sector in Queensland.

This is a closed group. Only a group administrator can add you.

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QCOSS Community Door Karen Doak Rachael Murphy Anita Andacic
Kathy Whiting Desley Millburn

The Group is looking to access a shared space where we are able to upload meeting minutes, agendas and other documents and only accessible to those who attend the group

 

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Grant Hawgood Rebecca Windle Luiz Costa Sandy Nasagavesi
Phyllis Saal Liza Moore Julie Dignan Jesse Webb
Melanie Ellis Gigi Lacey_5 Tara Bannister Karen Gaston
Noemi Austria Kerrie Lewis

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